We cannot accept returns on personalized items for reasons other than manufacturing defects or misprints. If you do need to return items, please contact us so that we can process the return information, and arrange for their pick up. We do not accept ANY returns after 30 days of you receiving the product, so be sure to check your purchases for any potential problems as soon as possible. We will always make a sincere effort to resolve any issue you may have, so regardless of the circumstances, please don't hesitate to give us a call or send us an email. (888) 330-2825 Underabuck, LLC 6501 E Greenway Pkwy #103-624 Scottsdale, AZ 85254